Ramada by Wyndham Sofia City Center

I often stay in Ramada and know what to expect. Anyway I was surprised at the check-in with an upgrade to business-class room free of charge. Also I was pleased by manager's call who inquired whether everything is OK concerning my stay in Ramada hotel. Breakfast as always is good with variety of food. Definitely will come again.

Good hotel, good customer service, good breakfast, good spa

Service

The hotel is very close to the bus station and that was the main reason for choosing it. We booked one of the renovated business rooms but at check-in we were given a regular business room instead. The reception staff said that the more expensive room we had booked was on a floor which had a defective pipe system (the running water was apparently muddy), therefore they gave us a non-renovated room instead, but did not refund the difference. The room we received was clean but dated. The sheets were clean, good quality linen, but the furniture in the room seemed old. There was rust in the bathroom sink. The bathroom ceiling was really low and a taller person could not fit into the tub. The hotel has a thing for carpets in common areas, they even have thick carpets in the elevators which makes luggage handling extremely difficult. The hotel is a bit pricy given how dated it looks.

Overall we enjoyed staying in this hotel and had a good time. There's plenty of entertainment to choose from, starting with 3 saunas, a big swimming pool, the gym - they even had aqua aerobics at the time of our stay, and there's a salt chamber as well. In the evening, you can entertain yourself at the casino and at 11pm they have a cabaret show which was worth attending. Breakfast was varied and everyone would find something to eat, I especially liked the banana freshly made smoothie. It was a walking distance to the centre, and if not, trams, metro and buses were pretty frequent and in walking distance. The look is post soviet era which I expected so didn't make any bad impression on me, was like travelling back in time. The view from the window was really nice and panoramic.